On this episode of The Family Business Voice, Mark Lamoncha from Humtown Manufacturing talks to Ramia about the economic crisis as a catalyst for change, engaging team members in the digital age and how people-oriented managerial practices transformed his family business.
– Mark applied a performance-based earning matrix to Humtown’s operations with a revolutionary digitised system – one that shows the earning rates of individual team members as they cycle their machines.
– The system shed new light on productivity from a managerial perspective. Mark saw that employees perform better in six-hour shifts, and Humtown modified their scheduling to reflect this insight.
– The key to efficiency is empowering people with technology, not using it to keep tabs on them.