What Does it Mean to Hug Your People?

Mitchell Stores: Putting People First and the Science of Hugging
Bill and Jack Mitchell, image courtesy of Mitchell Stores.

What Does it Mean to Hug Your People?
The Family Business Voice

 
 
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On this episode of the Family Business Voice, Jack Mitchell talks to Ramia about Mitchell Stores’ people-centric philosophy – hugging.

– Mitchell Stores thrives on its ability to engage its people, both customers and employees.

– Jack Mitchell calls his people-first philosophy hugging.

– People-centrism coupled with Mitchell Stores’ impeccable governance has carried the family business through retail disruption. Despite a growing online presence, brick and mortar stores are still their main breadwinner.