On this episode of the Family Business Voice, Cecily McGuckin speaks with Ramia about Queensland Steel and Sheet’s rise to prominence and what it takes to transform a company’s culture.
– According to Cecily, you must understand people on a personal level to know how to deal with them as an individual in a business.
– When she joined, QSS’ culture was at best behind the times, however, she was able to overhaul it while maintaining an excellent relationship with her employees.
– Cecily collaborates with employees and includes them in decisions. They feel like they are an integral part of QSS and wish to contribute to its growth.