Can You Balance Innovation and Tradition?

Anders Sörman-Nilsson keynoting on Seamless at AMEX' Global Travel Forum in San Diego in 2018. Image courtesy of Anders Sörman-Nilsson.
The Family Business Voice Podcast
The Family Business Voice
Can You Balance Innovation and Tradition?

On this episode of The Family Business Voice, Anders Sörman-Nilsson talks to Ramia about digitisation, omnichannel marketing and technology vs. tradition.

– Anders Sörman-Nilsson argues we’re living in a data scientific world. We can’t rely solely on culture, intuition or tradition.

– Customer service will become predictive, intuitive and integrated seamlessly with technology.

– Customers want a seamless brand experience across all platforms.